Privacy Policy

Last updated: February 2026

1. Introduction

Total Management NYC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our PropertyPulse™ platform, or engage with our property management services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email, phone number, address)
• Account credentials for the PropertyPulse™ platform
• Payment and billing information
• Property ownership or residency information
• Communication records with our team
• Service requests and work order details

Automatically Collected Information

When you access our website or platform, we automatically collect:

• Device information (browser type, operating system)
• IP address and general location data
• Usage patterns and navigation data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide property management services to buildings we manage
• Process service requests, work orders, and maintenance issues
• Communicate with residents, board members, and property owners
• Process payments and financial transactions
• Improve our services and PropertyPulse™ platform
• Send important notices and updates about your building
• Comply with legal obligations and regulatory requirements
• Respond to inquiries and provide customer support

4. Information Sharing

We may share your information with:

• Building Management: Board members and authorized personnel for buildings we manage
• Service Providers: Vendors, contractors, and partners who assist in providing services
• Legal Requirements: Government authorities when required by law
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including encryption, secure servers, and access controls. The PropertyPulse™ platform uses industry-standard security protocols to safeguard your data.

6. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal information
• Request deletion of your personal data
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

7. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and remember your preferences. You can control cookies through your browser settings, though this may affect functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at: