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Real results from buildings we've helped transform.
Every building has unique challenges. Here's how we've helped co-ops and condos across NYC overcome obstacles and achieve their goals.
Financial Turnaround • 60 units
$150,000 in annual shareholder arrears, $500,000+ in deferred maintenance, multiple outstanding violations, unstable operating liquidity, and informal and inconsistent collections enforcement. The cooperative lacked structured financial discipline and long-term capital planning.
Engaged Axela Collections to professionalize arrears recovery, segmented delinquent accounts by legal exposure, coordinated enforcement strategy with counsel, implemented structured repayment agreements, reconciled shareholder ledgers for accuracy, developed a 5-year capital roadmap, and rebuilt disciplined monthly forecasting. Collections moved from reactive reminders to systematic recovery.
Energy Optimization & Cost Stabilization • 96 units
Escalating heating expenses, inefficient boiler cycling, uneven temperature distribution, and no energy performance monitoring. Fuel volatility was driving operating budget pressure.
Installed RunWise smart boiler controller, secured ~70% utility rebate coverage, enrolled building in bulk gas purchasing program, and implemented seasonal performance calibration. Heating became a monitored operating system rather than a blind expense.
Compliance Stabilization • 75 units
Multiple Local Law violations, missed filing deadlines, fragmented compliance oversight, and exposure to civil penalties. Regulatory risk lacked centralized management.
Conducted full Local Law audit (LL11, LL87, LL88, LL97, etc.), implemented structured compliance dashboard, coordinated engineer timelines, and proactively tracked certifications and deadlines. Compliance shifted from reactive enforcement to preventative governance.
Carbon Compliance Strategy • 46 units
Subject to Local Law 97 carbon mandates, aging heating infrastructure, limited capital capacity for system upgrades, and ongoing annual compliance filing burden. For a smaller HDFC cooperative, recurring regulatory filings created financial and administrative strain.
Conducted emissions and systems review, evaluated decarbonization feasibility, coordinated required engineering documentation, filed for Article 31 hardship relief under Local Law 97, and integrated carbon planning into capital roadmap. Article 31 allows qualifying buildings to reduce recurring annual filing exposure through structured hardship relief.
Operational Excellence & Governance Modernization • 100 units
3-week average work order completion, late financial reporting, weak board communication structure, and rising resident dissatisfaction. Operational performance lacked accountability.
Assigned dedicated property manager, implemented structured maintenance tracking, deployed PropertyPulse™ dashboard, standardized month-end reporting, and formalized board communication protocols. Governance became measurable and transparent.
Facade Leak Remediation & Capital Oversight • 94 units
After completing a $200,000+ leak remediation project, the building began experiencing façade-related water intrusion again within two years. No engineer retained for the original project, no formal root cause analysis, risk of repeating costly repairs, and shareholder confidence was declining.
Guided Board in hiring licensed façade engineer, commissioned formal building envelope assessment, identified deficiencies in prior repair scope, structured corrective scope of work, managed contractor bidding and negotiations, and oversaw scheduling, inspections, and payment controls. The focus shifted from patchwork repair to permanent correction.
Insurance & Financial Recovery • 60 units
The cooperative was overpaying workers' compensation premiums due to incorrect payroll classifications, improper risk coding, and historical rating inaccuracies. Premium costs were inflating operating expenses unnecessarily.
Total Management NYC conducted a structured insurance audit: reviewed historical payroll reporting, verified classification accuracy, challenged incorrect underwriting assumptions, coordinated carrier review and policy adjustment, and implemented ongoing premium monitoring. We treated insurance as a controllable financial variable.
Emergency Gas Restoration
A building-wide gas outage left residents without cooking gas. Gas restorations in NYC often take months or years due to regulatory missteps, unnecessary 3 PSI DOB pressure tests, and coordination failures. In prewar infrastructure, aging piping systems frequently cannot withstand 3 PSI testing without triggering full system replacement.
Total Management NYC evaluated the regulatory path before filing. Under the NYC "5-Day Rule" framework, we avoided unnecessary 3 PSI DOB testing and coordinated directly with Con Edison to pass the required 0.25 PSI utility pressure test while managing inspections, documentation, and resident communication simultaneously.
Violation Recovery
The cooperative inherited multiple defaulted ECB/OATH violations with over $50,000 in assessed civil penalties. The Board believed the penalties were final and unrecoverable.
Total Management NYC engaged B Compliant to conduct a full historical violation audit, identify reopenable default cases, file motions to reopen default judgments, reconstruct compliance documentation, and pursue administrative mitigation and refund reconciliation.
Insurance Restructuring
A cooperative faced rising insurance premiums and a deductible increase from $5,000 to $50,000 amid a hardened NYC insurance market.
Total Management NYC reviewed underwriting exposure, coordinated broker negotiations, structured a deductible buy-back layer, and preserved coverage integrity while minimizing premium volatility.
Let us show you what we can do for your co-op or condo.
