Accessibility Statement

Our Commitment

Total Management NYC is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards to ensure we provide equal access to all users.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Accessibility Features

Our website and PropertyPulse™ platform include the following accessibility features:

• Keyboard Navigation: All functionality is accessible via keyboard for users who cannot use a mouse
• Screen Reader Compatibility: Content is structured to work with assistive technologies
• Text Alternatives: Images include descriptive alt text
• Color Contrast: Text meets WCAG contrast ratio requirements
• Resizable Text: Text can be resized without loss of functionality
• Focus Indicators: Clear visual indicators for keyboard focus
• Consistent Navigation: Navigation is consistent throughout the site
• Form Labels: All form inputs have associated labels
• Error Identification: Form errors are clearly identified and described
• Skip Links: Skip navigation links for keyboard users

Technologies Used

Our website relies on the following technologies to work with assistive technologies:

• HTML5
• WAI-ARIA
• CSS
• JavaScript

Known Limitations

Despite our best efforts, some content may not yet be fully accessible. We are actively working to identify and address these limitations. Known issues include:

• Some older PDF documents may not be fully accessible. We are working to remediate these documents.
• Some third-party content may not meet all accessibility standards.

Physical Accessibility

Our office locations are committed to physical accessibility:

• Bronx Office (2493 Arthur Avenue): Wheelchair accessible entrance and facilities
• Manhattan Office (369 Lexington Avenue): Building has accessible entrances, elevators, and facilities

Feedback

We welcome your feedback on the accessibility of our website and services. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

• Email: accessibility@totalmanagement.us
• Phone: (718) 312-8841
• Mail: Total Management NYC, 2493 Arthur Avenue, Bronx, NY 10458

We aim to respond to accessibility feedback within 5 business days and to resolve issues within 30 days where possible.

Compatibility

Our website is designed to be compatible with:

• Recent versions of major browsers (Chrome, Firefox, Safari, Edge)
• Screen readers including JAWS, NVDA, and VoiceOver
• Screen magnification software
• Speech recognition software

Assessment Methods

We assess the accessibility of our website through:

• Self-evaluation using accessibility testing tools
• User testing with people who use assistive technologies
• Ongoing monitoring and improvement

Enforcement Procedures

If you are not satisfied with our response to your accessibility concern, you may contact the NYC Commission on Human Rights or file a complaint with the U.S. Department of Justice.

This statement was last updated in January 2026.